General Questions
- JN Bank Easy Access Savings Account
- JN Bank Fixed Term Savings Accounts – 1 year to 5 years
Interest rates depend on the amount and length of time the funds will be in your account.
- This type of account pays higher interest rates than a JN Bank Easy Access Savings Account
- Interest is earned on a one-off deposit at a set amount of interest, for a specific time period of your choice, ranging from 1 to 5 years
- The rate is fixed when you open the account and you must comply with its terms and conditions
- Withdrawals are not allowed from JN Bank Fixed Term Savings Accounts during the term
Go to ib.jnbank.co.uk and complete the Account Opening Process online.
The account opening process can all be done electronically. However, in some instances you may be asked to produce the following:
- a Valid Photo ID (passport, driving licence, government issued ID)
- proof of UK address (utility bill, bank statement or Council Tax bill) dated within the last 3 months
Once you have completed the application process, (including the upload of any documents if applicable), your application will be processed. Once your account is open, we will email you with your account information, including:
- sort code
- account number
- account opening date.
You need to either:
- send us a secure message via internet banking
- or call the Customer Services team on 0808 196 1945
Interest is calculated daily and paid to you monthly on all JN Bank Easy Access Accounts.
Interest is calculated daily and paid annually to you on all JN Bank Fixed Term Savings Accounts.
You can look up the rates on our savings accounts. This document shows all our products that we have offered. If you have a Fixed Rate Savings Account that is no longer available, then your money will continue to earn interest at the published rates, please click here to view all of our savings accounts and rates.
JN Bank offers savings and loan products to all UK residents, but knowing that you are a member of the JN Group will allow us to structure future product offerings in a bespoke and tailored manner to best meet your personal needs.
From March 2020 UK banks are implementing a “Confirmation of Payee Service” as a way of helping their customers and ensuring that they are making payments to the intended recipients. For banks not yet set up for this service, such as JN Bank, a message will be displayed informing you that the intended payment details cannot be verified. Until the system is extended to all UK banks, including JN Bank, we ask that you carefully verify that you have entered the JN Bank Sort Code and Account Number correctly prior to confirming your payment instruction.
The interest on your savings accounts is calculated using your daily balance. With a JN Bank Easy Access Savings Account this interest is paid to your account on the first day of each month. With a JN Bank Fixed Term Savings Account this interest is paid to your account on the anniversary of the initial deposit. The rate at which the interest is calculated can be found on your Summary Documents or in the Historic Savings Rates.
Before you Apply
We offer unsecured personal loans ranging from £1,000 to £15,000, with terms from 1 to 5 years.
Almost anything except for buying shares, a deposit on a house or for paying a tax bill. Here are some typical examples:
- vehicle purchase
- debt consolidation
- home improvements
- special holiday
- a special life event, like a wedding or anniversary party
You will need to:
- have been a UK resident for 2 years or more
- be aged 21 or older
- provide information about your employment status
Besides that, you will be asked a number of questions about your employment details and your income and monthly outgoings. You will also need to provide details of a UK current account in your name, from which Direct Debits can be set up.
These documents may also be requested:
- valid photo ID (e.g. UK passport or driving licence)
- proof of UK residence for 2 or more years
- proof of income and employment
Proof of being a UK bank current account holder:
- bank statement
Proof of income/employment:
- bank statements
- benefits/tax credit letter
Proof of self-employed income:
- 2 months’ personal bank statements and the latest year’s tax return
- 2 months’ personal bank statements and 2 months’ business bank statements
Proof of identity (must be in date):
- passport (and residency permit if applicable)
- EU National ID card
- driving licence (photo ID only)
Proof of address (dated within the last 3 months):
- bank statement
- utility bill
- Council Tax letter
- benefits/tax credit letter
- pension letter
Yes, benefits can be included within your income.
However, we do not accept unemployment related benefits such as Job Seekers Allowance (JSA) or Employment and Support Allowance (ESA). Your income must be regular and sustainable during the term of loan.
You will need to create an online profile as part of your first application.
In the next stage, we will take some personal details and ask you to state the amount you would like to borrow and over how long. We will then carry out a quick eligibility check to see how likely we are to accept you. This will not affect your credit file.
If you are eligible, we will ask you some more details, to assess your ability to repay your requested borrowing. We will also run a full check on your credit file at a leading credit reference agency.
If your application is successful, you will be made a loan offer.
Please note, the loan amount and interest rate we offer is based on your personal circumstances and may differ from the original amount you requested and/or the rate advertised.
During the process, we may ask you to upload some documentary support – see above.
By completing a full application for a loan, we will request your credit file report from a leading credit reference agency. They will provide us with information about your credit history and this search will be visible to other lenders. There may also be a change applied to your credit score as a result.
If your application is successful and you take out a loan with us, failure to repay your monthly payments on time would be shown on your credit file and may harm your score.
We will always try to help if you are finding the repayments difficult to meet. If that happens, never hesitate to call our Customer Services team on 0808 196 1945
You can check your credit report by contacting any of the credit reference agencies in the United Kingdom. Your credit reference file should include information from the electoral roll and other public records. It will also reveal any current County Court Judgments, insolvency and bankruptcy data.
Being eligible for a loan does not guarantee you will be approved after the full application is submitted.
The full application requires obtaining a full credit file report, assessing your ability to repay the loan you have applied for, and we may also need to re-validate your eligibility if some time has passed since the first check was carried out.
You may need to give us some more information to support your application, such as proof of your identity or address. This can be done easily online via our website.
In some circumstances, we may have to decline your application as part of our commitment to be a responsible lender.
Yes. Applicants must have a UK bank account registered in their own name.
We may at any time conduct checks against various industry databases to verify your details to comply with money laundering regulations to protect against identity theft and fraud.
Our address verification system electronically validates that your bank account is registered in your name and at your current home address. Therefore, if you have recently moved it might be a good idea to contact your bank with your new address.
No, neither do we apply any fees to the loan advance, or include them in your repayments.
Our borrowers receive the whole amount of the loan offered. Before you take out the loan you will always know the interest rate and the total you will have to repay over the life of the loan.
We may apply fees if you miss scheduled repayments or they fail to be cleared in the time stated within your agreement with us. However, we will try to contact you to ensure that you are aware of this at the time.
With a JN Bank Personal Loan, you will always know its total cost.
Before you apply, our loan calculator provides an illustration of your monthly repayments - based on the amount you hope to borrow, over your chosen repayment term.
If your loan application has been accepted, we only need your assistance in specifying how you would like to make repayments. This is done by setting up a direct debit to your nominated bank account.
We will let you know if we need to check anything else regarding your application. This may require documentation to be provided to help verify some of your details. These documents are known as JN Bank Acceptable Forms of Identification and are used to confirm your identity, home address, income or bank account. This protects you from criminals who might try to use your identity without you knowing.
If you are asked to provide this documentation, please make sure that:
- The name and address detailed on your identification is the same as the name and address you provided us during your application
- Your proof of address is dated within the last three months
After you Apply
If you have any details you wish to update, please log in to your account and use our secure messaging system to send us your request. Please be aware there may be a small delay in replying to your secure message.
To speak to our Customer Services team, call 0808 196 1945.
All details of your loan are available any time you log on, or alternatively you can send us a secure message requesting this information.
If you want to know your settlement figure you can send us a secure message once logged in to your account. You can also call our Customer Services team on 0808 196 1945. Alternatively, you can visit us in our Brixton branch where a staff member will be happy to help.
You can also contact us via email at customerservice@jnbank.co.uk or by writing to us at JN Bank, PO Box 76282, London SW9 1ET.
Please note:
- any settlement figure is valid for 28 days from the date it was requested and calculated
- JN Bank will provide this figure no later than 12 days after the request
- in accordance with the Consumer Credit Act, if you settle early you will be entitled to any rebate of interest that may be due
- any repayments due during this time must still be paid
You can reset password details via our online login screens.
If you have forgotten your username, please call our Customer Services team on 0808 196 1945.
How To Complain
It is easier to resolve your complaint if you make them directly to us, so please contact us so that we can resolve any problems as quickly as possible. You can make your complaint by one of the following methods:
- By email to complaints@jnbank.co.uk or via our secure internet bank messaging service
- By calling us at 0808 196 1945 between 2am and 8pm, Monday to Friday (except Bank Holidays)
- In writing to us at PO Box 76282, London, SW9 1ET
Please include:
- Your full name, address and account number
- As much as you can about your complaint
- What has gone wrong
- How we can make this right
What happens when you have complained?
On receipt of your complaint, we will provide a written acknowledgement within 3 working days.
Our complaint process has two stages:
Stage 1 – Straightforward Resolution
This allows us to quickly resolve complaints that require little or no investigation. We aim to do this within 3 working days. Should the complaint be more complicated than we originally thought, we will conduct a more detailed investigation. In the event that your complaint will take more than 3 working days to resolve, we will provide a written update to confirm this.
Stage 2 – Detailed Investigation
Detailed investigations are those that are complex in nature and may take longer to resolve.
For detailed investigations, we will:
- Provide written confirmation of the timeline for resolution
- Where appropriate, discuss your complaint with you to further understand what went wrong
- Give you a full response to the complaint as soon as possible, preferably within 4 weeks.
If the investigation is particularly complex and we need longer than 4 weeks to resolve, we will tell you. In the event that this is the case, we will keep you updated on progress. We always aim to send a final response within 8 weeks.
If we cannot reach an agreement or conclude our investigations within 8 weeks, then you will have the right to refer your complaint to the Financial Ombudsman Service. They can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
If no correspondence is received within eight weeks of our final response to you, we will regard your complaint as closed. We will include the details for the Ombudsman within our final responses to all complaints, should you need them.
COVID-19 Support
The Financial Conduct Authority has recently set out rules for firms which aims to support customers impacted by COVID-19. Customers can make a request to defer their loan repayments for the next 3-months if they are experiencing financial difficulty due to the pandemic.
If you have been impacted and would like to discuss a payment deferral, please contact us at CustomerEngagement@jnbank.co.uk and provide as much information about your current situation as possible. Alternatively, you can call our Customer Service team on 0808 196 1945.
Our commitment is to work with you on an individual basis, understanding how you have been impacted and doing everything that we can to help you through these difficult times.
You can still apply for a payment deferral if you are behind with your loan repayments, however any deferred payments must be paid in the future and you may pay more overall than originally expected. If you are struggling to maintain your repayments or considering a deferral, please contact us as soon as possible using the above email address.
Interest will continue to be charged for deferred payments, so for some customers a payment deferral may not be the best option. At JN Bank we will work with all of our customers to find the right solution depending on their circumstances, helping you to find a way.
