Why we're rebranding
Over the last 150 years in the banking business, we've learned that the only thing constant is change. So from 19 January, we're rebranding and becoming This Bank Limited to bring our customers better products, services and an up-to-date banking experience.
With new growth opportunities knocking, we're building a better banking experience to make easier to manage your money.
Customer Care
Our team will continue to deliver the same expertise and care you've come to expect, and you can still reach us at the same phone number.
Security and privacy
Keeping your information safe is our top priority. We use strong security and privacy measures across everything we do, just what you'd expect from your trusted bank.
You account details
All your products and account details will stay the same. Plus, your eligible deposits remain protected by FSCS for up to £120,000 per person.
Our logo
Our new logo reflects who we are today modern, confident, and built on trust. The distinctive icon makes us instantly recognisable, so you can spot us wherever you need us
Our purpose
Our vision is to be a bank that's fair, easy to use, easily understood and supportive helping real people save, borrow and build a better future
Our brand
We've refreshed our brand with new colors, a modern logo, and a clean design to make your experience simple and familiar, while keeping the trust you know us for
We have 150 years of experience doing things the traditional way, always focused on you, your money, and your future. But the world is changing, and we need to change too.
So, we're introducing a new name and a fresh look, but more importantly, a new way of thinking. One that builds on our long history and experience, while looking ahead to better serve you in a fast-moving world.
Our new brand is all about making your banking simple and convenient. This includes a shiny new mobile savings app and online savings portal (for savings customers) and a new website, designed by experts to make banking intuitive and user friendly. We'll also be launching exciting new products designed with you in mind in the future.
All your current products and services will stay the same. Eligible deposits will continue to be protected by the FSCS, up to £120,000 per person. You can also expect the same great customer service from the same team.
You'll notice that we'll have a new look and name. More than this, though, we're taking your banking experience to a new level. If you're a savings customer, you'll have access to a new online savings portal and mobile savings app, both designed to make managing your money easier. We're also looking forward to bringing you new products that'll help you achieve your goals.
Only if you have savings with us, and nothing right now. We're launching a new Online Savings Portal and Mobile Savings App from 19 January. You can start using our new internet banking after you receive our email with step-by-step instructions.
You'll just need to log in with your email address and create a new password. Your profile will be set up using the email we already have on file. We'll share a step-by-step guide when it's time.
If you currently use the old savings portal, you'll still need a new password because the old portal will no longer be available after 19 January.
If you're a lending customer, you can keep using your existing login details on our newly branded Online Lending Portal. You can access it through our new website starting 19 January or continue using the current link until then. Other than that, there's nothing else you need to do.
If you have savings products with JN Bank UK
- From the 19 January, we're launching a new Online Savings Portal and Mobile Savings App making it easier than ever to manage your money.
- To get started, log in with your email address and create a new password. Your profile will be set up using the email we already have on file. We'll share a step-by-step guide when it's time, you'll get these during the first week of our new brand.
- If you currently use the old savings portal, you'll still need a new password because the old portal will no longer be available after 19 January.
- Starting from 19 January we'll send you an email with the new link and instructions when we launch the new experience. This could take a few days to arrive. Until then, there isn't anything you need to do.
If you have a loan with JN Bank UK
- Your desktop login platform will function the same, but the colours and logo will be updated to our new brand
- If you have any Direct Debits, your statements will now say 'thisbank' and not 'JN Bank UK'
- Any loan statements you get from us will also show our new name and new brand
If you make manual loan payments:
Just note it takes up to two weeks for banks to update their databases with our new name, so if you need any extra support when making a payment, give us a call at 0808 196 1945.
Need help?
If you need any further help or have questions, don't hesitate to reach out. Our dedicated Customer Service team is here to help you.
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